Toimituskäytäntö

DELIVERIES

We ship all orders with Bussgods, DB Schenker, DHL, DSV, FedEx, Ntex, PostNord or UPS.
Your order is normally sent within 1-3 working days if the goods are in stock. If you have ordered several items, one of which is not in stock, your entire order will be sent when all items are in stock.
During Black Friday and before Christmas, the delivery time may be slightly longer, remember to place your order in time.

LETTER OF GOODS

Smaller packages are sent as registered mail with PostNord and are delivered to your mailbox. You will receive an SMS that a shipment is on its way to you. If the package does not fit in your mailbox, it is sent to the nearest post office. Post offices are usually open from early morning to late evening and on weekends. You will receive an SMS with a tracking number when the package is at your delivery point. Bring this tracking number and your ID when you pick up your package.

COLLECT FROM POST OFFICE

Larger packages are sent by Bussgods, DB Schenker, DHL, DSV, FedEx, Ntex, PostNord or UPS to the nearest post office, where you collect your order yourself. You will receive an SMS with a tracking number when the package is at the delivery point. Bring this tracking number and your ID when you pick up your package. Agents are usually open from early morning to late evening and on weekends.

DELIVERY TO NORWAY

We deliver shipments to Norway with UPS and you get your goods delivered to your home within 3-5 working days.
All orders to Norway are included Norwegian VAT, we handle customs clearance. Please note that an administrative fee of SEK 200 is included in the shipping price.

DELIVERY DELAY

Should your delivery be delayed, we will contact you with alternatives.

TRANSPORT DAMAGE

If transport damage should occur, we recommend that you report it directly on site to the delivery agent and then contact our customer service. Registration must be done via e-mail to info@ballmate.se.
We follow the Swedish Consumer Agency's guidelines, which means that the report must be made within a reasonable time after you noticed, or should have noticed, the error. It is therefore important that you remove the packaging and inspect the products carefully. For companies, the notification of transport damage must be received within seven days.
It is important that you keep the product's packaging so that this can be inspected. Depending on the extent of the damage, delivery of new goods, rectification of faults or price deductions takes place.

PACKAGES NOT RETRIEVED

For packages that are not picked up, you will be charged both shipping costs to you and return shipping to us.